Lou Malnati's Pizzeria - 9501 West 171st Street, Tinley Park

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Reviews about Lou Malnati's Pizzeria

• Benjamin Hoover
  ★ ★ ★ ★ ★
  The food is great anyway, but this is all about customer service.
  
  As I waited to receive pizzas for me and my family, one of the guys from the back came out and called my name.
  
  He then proceeded to tell me that the pizza for me and my oldest was a little more well done than they normally would send it out.
  
  He offered to show me the first pizza to see if it would be okay. I took a look and knowing my picky eater of an older son, I let him know that had it been just for me, it would be fine, but I knew it would be a problem for my kid.
  
  He then told me to wait about 10 minutes and he would get a brand new pizza baked up, give us the original pizza and take the cost of that large pizza off our bill.
  
  I thanked him several times, both for letting me know and for being so great about the entire situation.
  
  These are the little things that good businesses do to be great and this is what will keep us ordering from the Tinley Park Lou's for a long time to come.
  
  Thank you for the great customer service!!!
• Michelle Cannon
  ★ ★ ★ ☆ ☆
  Overpriced for what you get. They never have coupons which kind of stinks. We usually go two other places I accept that Lou is right around the corner. The pizza is good and we have never had a bad experience but it is expensive as far as Pizza goes

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Nearest organizations

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